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New Reviewer

I don't have my financial paperwork yet!

When I signed all the paperwork required to purchase my used 2018 Jeep Renegade, they said that they would email all my paperwork to me, but I haven't received my financial paperwork at all. I drove back up there twice and nobody could get it to me. I work two jobs and I can't get up there to the car dealership often and why should I have to keep wasting gas to keep turning up empty handed. Will somebody help me get all my paperwork I signed??

User's recommendation: No because once you buy a car, there's no good customer service.

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ID
#2069000 Review #2069000 is a subjective opinion of poster.
Location
North Richland Hills, Texas
Pros
  • Ok salesmens
Cons
  • No fax
  • Didnt email paperwork to me
Preferred solution
Deliver product or service ordered
New Reviewer

Love Jeep GC - Really Dislike this Dealer...

I just purchased my fourth Jeep Grand Cherokee. Used the Costco car program and ended up connected to AutoNation Jeep in North Richland Hills, TX. The price we arrived at was fair and I completed the purchase. EVERYTHING after that was root-canal-painful... This dealership is Exhibit A for why car dealers have a bad reputation. Missed commitments, no response to emails/calls. The ONLY thing they respond to is threats (gee, isn’t that fun as a consumer...). I give up... I’ll continue to buy Jeeps, but your brand is being tarnished by this dealership. - XM/UConnect should have 1 year free trial periods. My new car had none and, only upon complaining did I receive 3 months. - Agreement to install trailer hitch at “cost” has not been honored. - After-market phone gadget that had been installed (I did not notice this until a week after purchase. Was not told about it) has not been explained. - Salesperson has gone non-responsive
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ID
#1428391 Review #1428391 is a subjective opinion of poster.
Location
Fort Worth, Texas
Service
Autonation Chrysler Dodge Jeep Ram North Richland Hills Sales Representative
Reason of review
Not as described/ advertised
Loss
$1000
Preferred solution
Let the company propose a solution

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